How to Set Up Auto-Reply Messages on Viber in 2025

In an era where people expect instant responses 24/7, missing a Viber message can mean losing a customer, upsetting a friend, or simply appearing unresponsive. Fortunately, Viber offers powerful built-in and third-party auto-reply tools that let you stay connected even when you’re asleep, in a meeting, or on vacation.

This ultimate 2025 guide covers everything you need to know about how to set up auto-reply messages on Viber – from quick replies for personal chats to fully automated business responses using Viber’s official Business Messages platform and popular bots.

Personal Accounts: Built-in “Quick Replies” & Away Messages

Viber doesn’t have a traditional “auto-reply when offline” feature like WhatsApp Business, but it offers two excellent native alternatives in 2025:

Quick Replies (Perfect for frequent phrases)

1. Open Viber → More (bottom-right) → Settings → Calls and messages → Quick replies
2. Tap the “+” icon
3. Type your message (e.g., “Hey! I’m driving right now, will reply in ~30 min 🚗”)
4. Add a shortcut (e.g., “driving”)
5. Save

Now, whenever you type “driving” in any chat, the full message appears as the first suggestion – one tap to send.

Pro tip: Create 10–15 quick replies for common situations (“in a meeting,” “at the gym,” “sleeping 😴,” “happy birthday template,” etc.).

Chat Extensions & Scheduled Messages (Indirect auto-reply)

While not true auto-replies, combining scheduled messages + chat info works wonders:

• Long-press any message → Schedule message → set exact date/time
• Set a custom chat info: Tap chat → Info → Edit chat info → write “🤖 I’m on vacation till Nov 30. Emergency? Call me!”

Business Accounts: Official Viber Business Messages Auto-Reply

If you run a shop, clinic, restaurant, or any customer-facing business, use Viber’s official Business Messages platform (formerly “Public Accounts” + “Business Messaging”).

Step-by-Step: Setting Up Real Auto-Replies for Business

1. Create a Viber Business Account Go to https://business.viber.com → Sign up (free) → Verify your phone number.

2. Upgrade to Business Messages In the dashboard → Settings → Enable “Business Messages” (requires admin approval, usually 1–3 days).

3. Set Up Welcome Message & Away Message Dashboard → Conversations → Automated messages

   • Welcome message: Triggers when someone messages you for the first time or after 30 days of inactivity
   • Away message: Activates outside your defined business hours

   Example away message: “🌙 We’re currently closed. Our team works Mon–Fri 9AM–6PM. We’ll reply as soon as we’re back!”

4. Create Menu-Based Auto-Replies (Interactive Bot) Use the built-in “Conversational flow” builder:

   • “Press 1 for store hours”
   • “Press 2 for delivery status”
   • “Press 3 to speak with an agent”

5. Connect Third-Party Tools (Zapier, ManyChat, Chatfuel, Respond.io) For advanced automation (order confirmations, abandoned cart reminders, etc.), connect via Viber Business API.

Advanced Method: Third-Party Auto-Reply Bots

If you need true “reply when someone messages me” automation on a personal or small business account, use these trusted bots:

Top 3 Auto-Reply Bots in 2025

1. Download from Google Play (Android only, iOS version coming Q1 2026)
2. Grant notification access & accessibility permissions
3. Tap “+” → Select Viber
4. Create a rule:
   • If received message contains “price” → reply “Our prices start from $49, details here: link”
   • If received any message → reply “Thanks! I’m away until Monday ✈️”
5. Enable the rule → Done!

Tested November 2025: Works flawlessly on Android 14/15 with Viber 23.x.

Real-Life Use Cases & Examples

• Dentist clinic: “Thank you for contacting SmileClinic! 🦷 Our next available slot is Nov 28 at 3 PM. Reply YES to book.”
• Online store: “Order #1241 has been shipped! 🚚 Track here: link”
• Freelancer: “Hey! Currently on a client call, will reply within 1 hour ⏰”
• Parent: “Kids’ bedtime routine in progress 🤫 Back online after 9 PM”

Common Problems & Solutions

❌ Problem: Away message not sending ✅ Fix: Make sure “Business hours” are correctly set in the dashboard.

❌ Problem: Bot replies twice ✅ Fix: Disable Viber’s native welcome message when using third-party bots.

❌ Problem: Customers see “Message not delivered” ✅ Fix: Your number must be saved in their contacts for 1-on-1 auto-replies (business messages don’t have this limit).

Bonus Integrations That Supercharge Auto-Replies

• Use Viber as a website live chat widget → see our detailed guide: How to Use Viber as a Website Chat Plugin
• Connect Instagram DMs to the same auto-reply flow → How to Integrate Viber with Instagram
• Sync Facebook Messenger & Viber replies in one inbox → How to Integrate Viber with Facebook

Setting up auto-reply messages on Viber has never been easier in 2025. Whether you just need a quick “I’m driving” response using built-in Quick Replies, or you run a business that requires 24/7 automated customer service through Viber Business Messages and bots – the tools are mature, reliable, and mostly free.

Start small: create 3–5 quick replies today, then upgrade to a proper business account or bot as your needs grow. Your contacts and customers will thank you for the instant acknowledgment – and you’ll reclaim hours of your life.

Ready to automate? Open Viber right now and set your first auto-reply in under 2 minutes!