In an era where instant messaging apps dominate our daily communications, Viber stands out as a versatile tool for both personal and professional interactions. With over a billion downloads worldwide, Rakuten Viber has carved a niche for itself through features like end-to-end encryption, free international calls, and vibrant sticker packs. But what do users really think? If you’re searching for Viber app reviews and ratings, you’re likely weighing whether this app fits your needs—be it for casual chats, family group calls, or business outreach. This comprehensive guide dives into the latest Viber user reviews from 2025, drawing from app stores, trusted review platforms, and real-user feedback. We’ll explore the highs, lows, and everything in between to help you decide if Viber deserves a spot on your device.
As of late 2025, Viber maintains solid ratings across major platforms: 4.2 stars on Google Play from 16 million reviews and 4.6 out of 5 on the Apple App Store from over 816,000 ratings. These figures reflect a mature app that’s reliable for most but not without its quirks. Whether you’re a first-time user curious about Viber’s performance or a long-timer assessing updates, this analysis covers key themes like reliability, privacy, and innovation.
Overview of Viber’s Current Ratings in 2025
Viber’s ratings haven’t fluctuated dramatically in 2025, but incremental updates have addressed some pain points from prior years. On Google Play, the 4.2-star average highlights its broad appeal, with users praising seamless cross-device syncing and high-quality video calls. However, the dip below 4.5 stars stems from occasional glitches reported in Android’s diverse ecosystem. Apple’s higher 4.6 score suggests iOS users experience fewer hiccups, likely due to tighter hardware integration.
Review aggregation sites paint a similarly positive picture. TrustRadius users rate Viber at 8.5 out of 10, emphasizing its privacy safeguards, while GetApp scores it 4.5 for ease of use in group communications. Software Advice echoes this, calling it an “excellent communication app” for global connectivity. Yet, Trustpilot reveals a more polarized view, with a 2.5-star average from 1,200 reviews, where complaints about international calling failures dominate.
These Viber app ratings 2025 underscore a divide: casual users love the fun, free features, while power users demand flawless execution. Downloads continue to climb past 1 billion on Android, signaling enduring popularity despite competition from WhatsApp and Telegram.
Positive User Experiences: What Stands Out in Viber Reviews
Diving into Viber user reviews, the positives often revolve around its core strengths—affordability, fun, and functionality. Long-term users frequently highlight Viber’s evolution from a simple VoIP service to a full-fledged messaging powerhouse.
One recurring theme in positive feedback is call quality. A 2025 App Store review from user “Horseeeey” raves, “The app works great for family group chats with no WiFi issues—communication quality across phones is top-notch.” Similarly, on Google Play, reviewers appreciate crystal-clear audio even on spotty connections, making it ideal for international families. This reliability shines in scenarios like remote work or expat communities, where Viber’s free Viber-to-Viber calls save on roaming fees.
Features like stickers, GIFs, and AR lenses add a playful edge. “Avid user for 7 years—great with stickers and GIFs making messaging interesting,” notes another iOS reviewer. These elements keep conversations lively, especially in group chats that support up to 250 members. Privacy enthusiasts also chime in: end-to-end encryption is on by default, earning a 10/10 on TrustRadius for data protection. One reviewer there stated, “It provides 360° of security and privacy safeguards for personal conversations.”
For businesses, Viber’s versatility earns high marks. Enterprises leverage it for secure internal comms, as detailed in enterprises use Viber for communication. Small teams report seamless integration with CRM tools, boosting productivity without hefty costs. A GetApp user in 2025 shared, “Viber’s group chat features make staying connected effortless—perfect for our remote sales team.”
These Viber positive reviews often mention cross-platform consistency: sync across Android, iOS, desktop, and even wearables. With 2025 updates introducing AI-powered message summaries, users feel the app is adapting to modern needs, like quick recaps of long threads.
Common Complaints: Addressing the Lows in Viber Ratings
No app is perfect, and Viber’s reviews reveal persistent issues that drag down its scores. Notification woes top the list, with users frustrated by delays or intrusive alerts. A July 2025 Google Play review complains, “App throws persistent notifications despite dismissal—issues with activation on new phones and login limits.” This echoes App Store feedback: “Notifications don’t arrive until the app is opened—frustrating for critical contacts like family.”
Crashes and glitches persist, particularly post-updates. “Frequent crashes; inability to end accidental calls; glitchy performance,” laments an Android user. iOS reviewers report similar woes, like the app freezing during chat restores or becoming “jumpy” after patches. These bugs disproportionately affect older devices, leading to uninstalls among tech-savvy users.
Ads are another sore spot. While free, Viber peppers in short video promotions, especially on desktop. “Excessive short video ads on the messaging screen—distracting and lead to app exits,” reads a recent complaint. Privacy concerns flare up too: one reviewer was “added to random group chats without consent, exposing real name and photo.” Though rare, these incidents fuel distrust, contrasting Viber’s encryption claims.
Customer service gets mixed bag—quick initial responses but spotty follow-ups. A user noted, “Support contacted within 24 hours and fixed the issue,” yet others waited days without resolution. On Trustpilot, scam accusations arise from failed international calls, with one calling it a “scam app” for unreliable credits.
These Viber app complaints highlight areas for improvement: better bug testing, ad minimization, and proactive privacy controls. Despite this, many users stick around, citing the app’s free tier as a redeeming factor.
Viber in Real-World Applications: From Personal to Professional Use
Beyond ratings, Viber shines in practical scenarios, as evidenced by user stories. For personal use, it’s a go-to for diaspora communities. Reviews praise its low-data video calls during travel, with one user sharing, “Switched to Viber two months ago—infinitely better call quality plus free texting worldwide.”
Professionally, Viber’s business tools elevate it. Small businesses find it suitable for quick client outreach, as explored in Viber is suitable for small businesses. Features like broadcast lists and chatbots streamline marketing—imagine sending personalized offers to thousands without spam flags. A 2025 Software Advice review states, “Connects people no matter where they are—ideal for our global freelance team.”
Customer service reps love the bot integration. Learning implement a customer service bot on Viber can automate FAQs, reducing response times by 40%, per user testimonials. In e-commerce, bots handle order tracking, earning praise for 24/7 availability.
Even in education and nonprofits, Viber fosters collaboration. Teachers use channels for class updates, while NGOs coordinate aid via encrypted groups. A TrustRadius reviewer in the nonprofit sector rated it highly for “reliable group features during field operations.”
These applications underscore Viber’s adaptability, turning potential drawbacks—like ads—into trade-offs for accessible tools.
Latest Trends and Updates Shaping Viber Reviews in 2025
2025 has brought fresh winds to Viber, influencing recent ratings. The mid-year update rolled out AI enhancements, like smart replies and translation for multilingual chats, boosting scores on GetApp. Users report fewer translation errors in global teams, with one review noting, “AI summaries save hours on long discussions.”
Privacy trends favor Viber: enhanced disappearing messages and biometric locks address past complaints. However, amid rising data breaches, some reviews urge better two-factor authentication defaults.
Competition heats up—WhatsApp’s business API and Telegram’s channels vie for share—but Viber counters with Viber Communities, now supporting 1,000+ members. Early adopters in 2025 reviews call it a “game-changer for fan groups.”
Sustainability efforts, like energy-efficient calling modes, appeal to eco-conscious users. For deeper insights, check this detailed Viber review on TrustRadius, which aggregates expert analyses on these updates.
Looking ahead, expect more AR integrations and Web3 ties, potentially lifting ratings further. Brosix’s 2025 analysis predicts Viber could hit 4.5 averages if ad personalization improves.
Is Viber Worth the Download Based on Reviews?
Viber app reviews and ratings in 2025 paint a balanced portrait: a feature-rich, privacy-focused messenger that’s fun for casual users and functional for pros, tempered by occasional tech hiccups. With strong 4.2-4.6 scores across platforms, it excels in free calls, creative messaging, and business scalability—but watch for notifications and ads if reliability is paramount.
Ultimately, Viber suits those prioritizing global connectivity over perfection. If your needs align with its strengths, the positives outweigh the cons. Download, test the waters, and join the conversation—your review could shape its future.