What Are the Most Common Viber FAQs in 2025

With over 1.17 billion registered users worldwide and more than 260 million monthly active users, Viber remains one of the most popular secure messaging apps in 2025. Despite its intuitive interface, millions of users still search Google every day for the same recurring questions. This comprehensive guide covers the most frequently asked Viber questions this year, based on real search trends, official support data, and community forums.

Why Do So Many People Still Have Viber Questions in 2025?

Even after more than a decade, new features (Viber Plus, Business Messages, Channels, Polls, Disappearing Messages, and end-to-end encryption updates) keep generating confusion. Add regional differences, Android vs. iOS behavior, and enterprise adoption, and you get thousands of daily searches like “Why can’t I see someone online on Viber?” or “How to recover deleted Viber messages.”

Here are the 15 most common Viber FAQs in 2025, ranked by search volume and support ticket frequency.

How to know if someone blocked you on Viber?

This is consistently the #1 searched question. Signs you’re likely blocked:

• Their profile picture disappears or shows the default grey avatar
• “Seen” or “Delivered” never appears (messages stay on single grey tick)
• You can’t call them (call instantly fails)
• They don’t appear in new group creation lists

Note: A single grey tick can also mean they’re offline for weeks or uninstalled Viber. The only 100% confirmation is if their profile picture vanishes completely.

Why does it say “Online” but they don’t reply?

Viber shows “Online” if the app is open or running in the background. Many users keep Viber open on desktop or have background refresh enabled, so they appear online even while sleeping or in meetings.

How to hide “Seen” status on Viber?

As of 2025, Viber still does not offer a native “disable read receipts” option for personal chats (unlike WhatsApp). The only workaround:

• Turn on Airplane Mode → open Viber → read message → force close app → disable Airplane Mode
• Use Viber Desktop without opening the mobile app

Can I recover deleted Viber messages?

Yes — if you act quickly:

• For yourself: Open chat → Menu → Settings → Calls and messages → Message history → Export (includes deleted ones from backup)
• Official recovery: Only possible from Google Drive (Android) or iCloud (iOS) backup made before deletion
• No official “Recently Deleted” folder exists in 2025

How to backup and restore Viber chats?

Android: Settings → Viber Backup → Back up to Google Drive iOS: Settings → Viber Backup → Back up to iCloud Restoring requires uninstalling and reinstalling the app, then choosing “Restore” during setup.

Why can’t I make voice or video calls?

Most common causes:

• Poor internet (Viber needs at least 3G or stable Wi-Fi)
• Outdated app version
• The other person has disabled calls from non-contacts
• Regional VoIP restrictions (e.g., UAE, Qatar still block Viber calls in 2025 unless using VPN)

How to stop Viber from saving photos automatically?

Android: Settings → Media → turn off “Save to Gallery” iOS: Settings → Privacy → Photos → set Viber to “Never”

How to use one Viber account on multiple devices?

Viber officially supports:

• Primary phone + Viber Desktop + one tablet simultaneously
• You can now link up to 4 desktop/tablet devices (improved in 2024)
• All messages sync in real time

How to hide chats without deleting them?

Use the built-in Hidden Chats feature:

• Long-press chat → Hide chat → set 4-digit PIN
• The chat disappears from the main list and requires PIN to access

Does Viber notify when you screenshot?

No. Unlike Snapchat or Instagram, Viber does not send screenshot notifications in one-on-one chats or groups (as of December 2025).

How to leave a Viber group silently (without notification)?

Unfortunately, impossible. Every time someone leaves a group, all members receive “X left” system message — no silent exit option exists.

How do enterprises actually use Viber in 2025?

Large companies use Viber Business Messages and Viber Chatbots for customer support, order tracking, and appointment booking. Some also deploy Viber internally as a secure alternative to Slack in regulated industries. → Learn more:  enterprises use Viber for communication

What is the difference between Viber and Viber Plus?

Viber Plus (launched globally in 2024) is the paid subscription offering:

• No ads
• Unlimited sticker packs
• Custom chat backgrounds
• Priority support
• Higher call quality in low-bandwidth areas

Why do some users see ads and others don’t?

Ads only appear in certain countries and only for free users. If you’re on Viber Plus or live in the EU, UK, or several other regions, you see zero ads due to privacy regulations.

How accurate are Viber app reviews and ratings?

As of December 2025, Viber holds a solid 4.4/5 on Google Play (113M reviews) and 4.6/5 on App Store. Most negative reviews focus on battery drain and occasional call drops in low-signal areas. → Detailed review breakdown:  the Viber app reviews and ratings

How to share your own Viber experience or report issues

If you’ve discovered a new trick or faced a rare bug, the community appreciates it. → Official guide:  share your Viber user experience

For the most up-to-date official answers, always check Viber’s Help Center (Rakuten Viber’s official support site).

Most Viber “Problems” Have Simple Fixes

The vast majority of the most common Viber FAQs stem from privacy settings, regional restrictions, or outdated app versions rather than actual bugs. Keeping your app updated, understanding hidden features like Hidden Chats and message backups, and knowing the limitations (no read receipt disable, no silent group exit) will eliminate 95% of frustrations.

Viber remains one of the most privacy-focused mainstream messengers in 2025, with default end-to-end encryption, no data selling, and strong presence in Europe, Southeast Asia, and the Middle East. Master these FAQs, and you’ll enjoy a smoother, safer messaging experience.

Have a question that wasn’t covered? Drop it in the comments — we update this guide every quarter based on real user searches.